FAQs

1. What types of wine do you offer?

• We offer a wide selection of wines, including red, white, rosé, sparkling, and dessert wines from various regions around the world.

2. Can I order wine online?

• Yes, you can conveniently order wine through our website. We offer secure online ordering and delivery options.

3. What is the legal drinking age to purchase wine from your shop?

• You must be of legal drinking age in your area to purchase wine from our shop is 18 years of age.

4. How can I place an order online?

• To place an order, simply browse our selection, add your desired products to your cart, and proceed to the checkout. Follow the steps to enter your delivery details and payment information.

5. What payment methods do you accept?

• We accept various payment methods, including credit cards, debit cards, and online payment platforms. Your payment information is kept secure.

6. Do you offer international shipping?

• We currently offer shipping within New Zealand only. Unfortunately, we do not offer international shipping at this time.

7. What is your shipping and delivery policy?

• Our shipping and delivery policies, including delivery times and fees, can be found on our Shipping and Delivery page.

8. Can I return or exchange a bottle of wine if I don't like it?

• We do not accept returns or exchanges on opened bottles of wine. However, if there is an issue with your order or you receive a damaged product, please contact our customer support for assistance.

9. What is your privacy policy?

• Our privacy policy outlines how we collect, use, and protect your personal information. You can find it on our Privacy Policy page.

10. How can I contact your customer support?

• You can reach our customer support team through our Contact Us page, where you will find contact details and a contact form. We're here to help with any questions or concerns.

11. Do you offer gift-wrapping or special packaging for wine gifts?

• We're not currently offering gift-wrapping and personalized packaging options for your wine gifts. 

12. Are there any discounts or promotions available?

• We occasionally run special promotions and discounts. Keep an eye on our website and subscribe to our newsletter to stay updated on our latest offers.

13. How do I store and serve wine properly?

• Check our Wine Tips and Education section for information on storing and serving wine, as well as wine pairings and more.

14. Do you have a physical store location where I can visit?

• Yes, we have a physical store located at 141 Queen Street, Northcote Point. You are welcome to visit during our business hours.